Complaint: This location has people working in Geek Squad who know NOTHING about fixing computers! All they’re interested in is, ripping you off with service agreements that are not worth the paper they’re printed on! The Geek Squad manager of this location, Scott Fuqua would not talk to me unless I agreed to spend $279 on a service agreement, and then he wanted me to spend more fees to fix the situation! I told him that was crooked that he was treating me that way, and he told me to take my computer and GET OUT! He put it just like that! I yelled back at him, and then he told me I can either take my computer and get out or he was going to call the police on me! I have never been treated so rude by a business in my whole life than that! I refuse to ever set foot in that store, and will probably never spend another penny at Best Buy as a result of this horrible way I was treated by their misenthrope manager! if they terminate this man, I may go back, but definitely NOT as long as he continues to be employed there. The Geek Squad at that location acted like they’ve never seen a computer, but they sure knew about trying to get me to buy a service agreement that I did not need! They hire people who have no idea how to deal with the public. They act like you are a burden to them when you go in the store, and don’t really know anything about what they’re talking about. I could tell they really couldn’t fix my computer situation. All it needed was a password reset, but they wouldn’t even talk to me unless I bought that service agreement that was more than what my computer cost! I would never get something like that! It’s worthless! It’s just like paying a sign up fee at a gym. You don’t need to do that either! Just pay for what service your device needs at that moment and move on! Trying to make you pay for something that you may never use, and when you do, they give you a service that would have cost a fourth of that price, that is a total rip off! That misenthrope manager, Scott Fuqua only wanted to make a commission off me, but he had no clue how to fix my problem. This is what I see a lot at Best Buy. They should change their name to Worst Buy! They have the worst Customer Service of any place I’ve ever seen! They’re definitely NOT interested in service whatsoever!
Tags: Computer Service & Repair
Address: 865 E. Kemper Road Springdale, Ohio USA