Bill Luke Dodge/ Jeep phoenix Arizona

Complaint: The Bill Luke dealership sold me a year old Jeep for $25,000.00 and an extended warranty for an additional $1600.00. The first time I tried to use the warranty, I was told it didn’t exist and had to pay for the warranty work wile they checked their records. The original salesman was still there as this work was needed 6 months after I purchased the car and he told them that I got the extended warranty. They sent me a check to cover the work I had done, It only took 6 weeks foe them to cut a check. Two years later I needed work done that was supposed to be covered by my warranty (a water pump) but they said there was no warranty on this vehicle and the original salesman was long gone by this time. I argued with them about having the warranty and they told me to show them the original paperwork on my car and they would help me. I couldn’t find the original paperwork anywhere and when I told them so, they showed me a computer printout that stated “NO WAR

Complaint: The Bill Luke dealership sold me a year old Jeep for $25,000.00 and an extended warranty for an additional $1600.00. The first time I tried to use the warranty, I was told it didn’t exist and had to pay for the warranty work wile they checked their records. The original salesman was still there as this work was needed 6 months after I purchased the car and he told them that I got the extended warranty. They sent me a check to cover the work I had done, It only took 6 weeks foe them to cut a check. Two years later I needed work done that was supposed to be covered by my warranty (a water pump) but they said there was no warranty on this vehicle and the original salesman was long gone by this time. I argued with them about having the warranty and they told me to show them the original paperwork on my car and they would help me. I couldn’t find the original paperwork anywhere and when I told them so, they showed me a computer printout that stated “NO WARRANTY FOR THIS VEHICLE”” I got the waterpump done elsewhere. A year later I got a “”recall notice”” from Chrisler and made an appointment to have the recall work done. Wile it was there I had them check out the jeep as I was about 5000 miles short of 100

Tags: Auto Warranty

Address: 000 miles (my warranty was 5year/ 100

Website: I finally thretened involving the BBB and now they wouldn’t even take my calls. I did write the BBB and they don’t handel Auto complaints

Phone: 000 miles) they said Ineeded “”lower controll arms and a waterpump”” (didn’t need the waterpump)and being ever so hopefull had them check to see if my warranty had re-appeared. NO WARRANTY ON THIS VEHICLE. Now I was getting a little angry at this “”rip-off”” and went through all my stored files and I did find my original paperwork and it did say $1600. for extended warranty. I took it in to Bill Luke and they copied it and said they would let me know. Now they claim that I did have a warranty for this vehicle though it had expired as my warranty was in place a year before I purchased the car. They claimed that there was hundreds of dollars of warranty work done on my warranty and that I got my money’s worth from this warranty. The problem is all this “”warranty”” work was done before I purchased this car. I called and tried to resolve this problem and left messege after messege and they never called back

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