I purchased the CableFlex and their upgrade package of videos etc. in April. When I received the package the ankle straps, handgrips, and carrying bag were missing. nI contacted customer service 5/2, 5/20, and 7/17. Two of the reps. I talked to assured me they would send the missing parts out immediately. One of the reps. acted disgusted with me, because I should be more patient because it takes three-six weeks to ship it. nHere it is Sept. 1. And you guessed it, no parts have arrived. In my final attempt I wrote them a letter today asking for the parts or a refund. Wish me luck! nMichelenPrescott, Arizona
201 Port Jersey Blvd Jersey City, New Jersey U.S.A.