In the past 10 years I have bought cloth sofa and love seat, dinning table and breakfront, a entire 8 foot by 10 foot wall unit plus in 2012 a leather sectional. I say all of this to show that I have been a loyal and good customer. The leather section, actually one seat cushion has substantial wear and no one has been of any assistance. I was told Stephanie a store representative I need to go find an upholsterer and match the leather. WHAT! No customer service. What she was saying is Never buy leather furniture at American Signature. She could have offered to help find the manufacturer or find another leather manufacture, or other means of providing assistance with a new cushion. The store is saying since I was stupid to buy leather from American Signature too bad. The sectional cost $2,000 it may not be a lot but for most American’s I believe it is a lot. Who has the money to buy a new sectional every two years. .
This review (Diana Younts Review) was originally published at Holy Smoke !.
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