factoryoutletstore.com Palm Coast Florida Review

Ordered a radar detector and was told it would definitely be delivered for use before the date I was leaving on a trip. It wasnt and when I called I was told the UPS had lost it. I called UPS and was told they never received it from factory outlet store. When I called back they first tried to tell me UPS didnt know what they ere talking about. Finally they admitted it was “lost in their warehousea”” and would take 10 days to 2 weeks for them to find it and ship it. I told them they missed the promised delivery date and I no longer needed it

and that I knew they had lied to me. When I requested a refund due to their their error they refused. Finally after 5 phone calls someone agreed to a refund. Wait time on the phone were horrendous! It is now over a week since they were supposed to credit my card and the bank has seen nothing yet. When I called the store I was told it would be refunded within 48 hours. I asked why they charged my card before it was shipped

Ordered a radar detector and was told it would definitely be delivered for use before the date I was leaving on a trip. It wasnt and when I called I was told the UPS had lost it. I called UPS and was told they never received it from factory outlet store. When I called back they first tried to tell me UPS didnt know what they ere talking about. Finally they admitted it was “lost in their warehousea”” and would take 10 days to 2 weeks for them to find it and ship it. I told them they missed the promised delivery date and I no longer needed it

and that I knew they had lied to me. When I requested a refund due to their their error they refused. Finally after 5 phone calls someone agreed to a refund. Wait time on the phone were horrendous! It is now over a week since they were supposed to credit my card and the bank has seen nothing yet. When I called the store I was told it would be refunded within 48 hours. I asked why they charged my card before it was shipped but took so long to process a refund? They had no answer. I have no doubt that it wasnt in stock even though they said it was and I dont believe the promised refund will be processed as promised either. Unless you like being disappointed

dont order from these people! When I called the manufacturer

before I even said the name of the retailer the customer service agent asked

“”I know. Was it ordered from factoryoutletstore?”” They are having their legal department look into it now because the company tries to sound like they are affiliated with the manufacturer. They are not.”

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