Famous-Smoke.Com Mesa Arizona Review

I called in after placing my first order with famous-smoke.com, only to find out that they shipped my cigars to my billing address instead of my shipping address, even after I had emailed them to confirm that they got the two correct and that they would not be confused. The customer service agent was extremely pushy and defensive when I was trying to find out how they were going to fix the issue, and I wasn’t satisfied with “We’ll deal with it once you receive the cigars at the wrong address… just call us back”” I quickly asked to speak with a supervisor so that we could reach a resolution by the time we got off the phone

where Renee (the supervisor) would tell me that it was my fault for their system sending my items to the wrong address

and that she would send out replacement cigars immediately. One week after that call

I called for a status update on my cigars

I called in after placing my first order with famous-smoke.com, only to find out that they shipped my cigars to my billing address instead of my shipping address, even after I had emailed them to confirm that they got the two correct and that they would not be confused. The customer service agent was extremely pushy and defensive when I was trying to find out how they were going to fix the issue, and I wasn’t satisfied with “We’ll deal with it once you receive the cigars at the wrong address… just call us back”” I quickly asked to speak with a supervisor so that we could reach a resolution by the time we got off the phone

where Renee (the supervisor) would tell me that it was my fault for their system sending my items to the wrong address

and that she would send out replacement cigars immediately. One week after that call

I called for a status update on my cigars

and quickly found out that the replacements had not been sent

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