Booked a standard room at the hotel three months in advance for 6 days and 5 nights. When we checked in, they said that they had the presidential suite booked for me which would cost over $7,000! I stated that it was not what I had originally booked, but they refused to lower it back down to standard and kept saying that I was to blame because I had booked it that way.The manager, Ryan Lidell, was there and stood behind his employees, saying that they could not reverse it because I had entered it into their booking system that way.My wife and I ended up staying the the Best Western across the street, but were denied access into the casino. Three years savings for this trip was wasted because of this hotel.
1330 E. McWhitney Ave. Jamestown, Ohio United States of America