I contacted these jerks starting June 1, 2009 when my AC started to not cool my home. Its an older system and the house sat there for awhile before I purchased it. After talking with the service company which is local, we thought, this should be a easy fix, more than likely a coil has a leak or similar…but HMS wanted itemized listings as they won’t pay for anything over. That company stated they never had so many issues as they had with them in the claims department. It took them a month respond to say the part was expensive and had to be ordered by them. They stated that coil was around 800 bucks. What I said really, that’s a lot. But hey I just wanted to get it fixed. After that first month, it took them three times to ship it out to the contractor who was hired to fix said part.Finally the part arrived somewhere around July 28, 2009. Yep two months later, I thought, wow, it will be fixed finally. Well of course since they ordered it we was not sure it would fit. But I stayed positive in the heat. Lets not forget I have a Ruud Heat Pump system as well…so that adds a few $$ to it. Well the initial contractor started to work on the system and the compressor would not start or and when he attempted to start the system it seemed way too hot. So he contacted HMS again and what we thought was easy fix turned out to be something bigger perhaps and he let them know to get authorization. Keep in mind this whole time, the initial contractor does not get one cent for any work. And what he reports is all he gets paid for. Any overages he eats or I do. So after weeks of work, HMS stated they would put in a Goodman and I would have to pay for some of the things that was not covered. A joke of course, but I just wanted cool air. So now its August 18, 2009. They asked the initial contractor to put a hard start system which is reserved usually for commercial 24/7 outfits. After he stated it would be a bandaid and would fail next year or two….HMS stated they would just find a second opinion. Now I’ve not heard from the second opinion company to set up appointment and for me I’m going find someone who can get me my AC.
106 S. Harris St. Wilber, Nebraska United States of America
Home Warranty Companies