Complaint: On 07/02/03 my boyfriend and I ordered a pizza from the Hungry Howie’s at 5945 Hwy 17/92 phone number 863-424-5000. we had received a free pizza coupon from our new apartment complex and we ordered a medium mushroom pizza and some cinnamon bread. the total was $6.35. we were told that it would take approximately forty minutes before the pizza arrived so we decided to walk to the video store down the street from our apartment in the time between. Now, our apartment is a gated community and any visitors must call from the call box outside the front gate and be let in by the resident. the call goes directly to my boyfriends cell phone so we would have known when the pizza delivery person was at the apartment even if we were not in it. and since our apartment is at the end of a cul de sac, said pizza delivery person would have had to have passed by us on his way back to the store anyways. Unfortunately the pizza delivery person defied our apartments regulations by gaining unauthorized entry and neglected to call and inform us that he was there. he later claimed to not have a cell phone which i think is very irresponsible for a delivery person. what if he had been lost or in an accident? what if the order was wrong and he needed to call ahead to the store to correct it so that he could come pick up another pizza? anyways, he could have called from the call box, but he waited until he got back to the store to call. he told us that he would not come back out and we said fine. My boyfriend called back to make sure that we wouldn’t be charged and the person he spoke to said we would have the money credited back to our account. unfortunately when i last checked our account i saw that the charge had indeed gone through. now if i had known that we were going to be charged for the pizza regardless i would have just driven to the store and picked it up myself as i am not in the habit of giving people money for nothing. the two times that i have called the store to have this money credited back to my account i have been blown off by the manager who tells me to call back when he’s not busy and this last time told me have a nice day and hung up on me. needless to say his customer service skills suck. unfortunately, i hadn’t known that we were charged for this pizza until after i had ordered another pizza from hungry howies last week. believe me if i had known, i would have called dominos or pizza hut. i hope someone will be able to take care of this problem as soon as possible. thank you. Tiffany Orlando, FloridaU.S.A.
Tags: Pizza & Take Out
Address: 5945 Hwy 17/92 Kissimmee, Florida U.S.A.