I have been dealing with this company since October 2014. I purchased a product online from them and returned it due to shoddy production. They gave me a credit to use online, so I purchased another item November 24, 2014. I reached out to them numerous times asking on the status of the delivery and did not receive a response. I finally received a response on February 25, 2015 saying my product was backordered – THREE MONTHS AFTER IT WAS ORDERED. I received a credit to again be used online. I tried to use it and was told my credit would not apply to the $25 shipping fee. They were charging me $25 to ship from Los Angeles to San Diego for an order that was only $56. This is half the price of the product. I contacted them to ask them to apply the money I had already spent with them towards shipping and was told no – it was against company policy. This is not stated anywhere on their website or in the return policy at checkout. Complete ripoff. So now they are holding my money hostage and the only way I can use it is if I spend another $25 with them on shipping which is completely unreasonable. Read I should have read these reviews before shoppping with them. Now I’m out $84.