Marble Slab Creamery Review

I give this place zero stars and five thumbs down based on how my Mother and I were treated yesterday. I came in to redeem a birthday voucher and the young lady behind the counter acted as if she didn’t want us to use it. She said she needed to call the Store Manager to make sure she would be able to use it. I don’t know why she felt the need to do that because the voucher clearly had the company logo and info on it. The address of the store location and expiration date were clearly visible to the human eye. Anyway once she talked with the Store Manager she said we were able to use it. I asked the young lady how long she had been working there? She replied 2 years. I asked was this a new marketing tool that was just launched? She replied no, it’s been going on for awhile now but sometimes people try to redeem the vouchers for different locations and that’s not allowed. Hmm..okay is what I was thinking. So this young lady was not new to working there and the m

I give this place zero stars and five thumbs down based on how my Mother and I were treated yesterday. I came in to redeem a birthday voucher and the young lady behind the counter acted as if she didn’t want us to use it. She said she needed to call the Store Manager to make sure she would be able to use it. I don’t know why she felt the need to do that because the voucher clearly had the company logo and info on it. The address of the store location and expiration date were clearly visible to the human eye. Anyway once she talked with the Store Manager she said we were able to use it. I asked the young lady how long she had been working there? She replied 2 years. I asked was this a new marketing tool that was just launched? She replied no, it’s been going on for awhile now but sometimes people try to redeem the vouchers for different locations and that’s not allowed. Hmm..okay is what I was thinking. So this young lady was not new to working there and the marketing tool that this company uses to promote business isn’t new either. So why would we get treated such a way? I called the Store Manager and expressed my concern towards the customer service and he even told me he didn’t understand why this young lady called him about the voucher when she knew that she could use it as long as the voucher had not expired. He even told me that the location of the store didn’t have to be on the voucher in order for it to be used. Ladies and gentleman this was clearly discrimination at it’s finest. So beware of going to this establishment if you would like to be treated as an equal and enjoy a pleasant customer service experience.

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  • Name: Marble Slab Creamery
  • Country: United States
  • State: Florida
  • City: Jacksonville
  • Address: 2000 Hendricks Ave
  • Phone: 904-390-7686
  • Website: www.marbleslab.com/

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