MasonicFind Review

Extremely poor customer service. Not a scam, products are of good quality, but very poor customer service when an issue is raised.I ordered a miniature “Working Tools”” set from MasonicFind in Nov. Per their tracking status

it was attempted to be delivered once in Dec but I was not available to pick it up. I mailed their Customer Service

for which I was asked to wait for 7 more days. I contacted them again when I didn’t receive the product asking if I can have the contact information of the shipping company so that I can contact them for a pick up or re-delivery. However

I received no contact information from the store.Now per their tracking information

the product has returned to China. The store is now refusing to give me a refund or to send me a replacement item

Extremely poor customer service. Not a scam, products are of good quality, but very poor customer service when an issue is raised.I ordered a miniature “Working Tools”” set from MasonicFind in Nov. Per their tracking status

it was attempted to be delivered once in Dec but I was not available to pick it up. I mailed their Customer Service

for which I was asked to wait for 7 more days. I contacted them again when I didn’t receive the product asking if I can have the contact information of the shipping company so that I can contact them for a pick up or re-delivery. However

I received no contact information from the store.Now per their tracking information

the product has returned to China. The store is now refusing to give me a refund or to send me a replacement item

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