Metro Towing Review

Complaint against Metro Towing, Nation Wide Insurance and Agero. | To summarize: I was in an accident on Aug. 4th. My insurance company had the vehicle towed from the scene of the accident (working with Metro Towing through Agero) to a tow yard so the adjuster could start working on it while I was out of town the following week. The tow driver originally told me the yard was in Aurora, but he gave me no paperwork. 8/14: I called ins. company for status update supposed to tow car from tow yard to auto body shop on either 14th or 15th. I hear nothing the entire week. I leave message for adjuster on Friday 8/18. Saturday night 8/19: Denver PD calls me. They attempted to pull over a similar vehicle with dark tinted windows with my license plate in the back window. It runs from police. | Monday 8/21: I call ins. company again for the first time I learn that they don’t know where my car is and haven’t been able to find it since the day of the accident. I was given 10015 E. Har

Complaint against Metro Towing, Nation Wide Insurance and Agero. | To summarize: I was in an accident on Aug. 4th. My insurance company had the vehicle towed from the scene of the accident (working with Metro Towing through Agero) to a tow yard so the adjuster could start working on it while I was out of town the following week. The tow driver originally told me the yard was in Aurora, but he gave me no paperwork. 8/14: I called ins. company for status update supposed to tow car from tow yard to auto body shop on either 14th or 15th. I hear nothing the entire week. I leave message for adjuster on Friday 8/18. Saturday night 8/19: Denver PD calls me. They attempted to pull over a similar vehicle with dark tinted windows with my license plate in the back window. It runs from police. | Monday 8/21: I call ins. company again for the first time I learn that they don’t know where my car is and haven’t been able to find it since the day of the accident. I was given 10015 E. Harvard Ave. Denver CO 80231 – I drove there myself after work and took pictures. There is no tow yard there. Tuesday 8/22: I get a call from another towing company wanting to tow my car from the scene of the accident. Confused I called Agero and learned that on the 4th my car was actually towed to 7102 Raleigh St. Westminster CO 80030. I drove there after work on Tuesday and took pictures. There are several fenced, locked storage lots there; however, my car wasn’t in any of them. | Metro Towing told Richard (Operations Supervisor with Agero) they did tow my car to their storage yard in Westminster on 8/4 and that someone picked it up between 8/7 and 8/11, but they have no record of who or when. I find this very hard to believe since that is how they earn their bread and butter. (daily storage fees) | Metro Towing says they share the tow yard with other tow companies so others have access to this “unmanned” lot. | I have now filed a stolen vehicle report with Westminster Police. I don’t understand how a vehicle can be stolen while in the care of my insurance company and they only want to give me the blue book value for the car which is what I would’ve received if I didn’t have to go through all of this extra hassle. I’d love to talk with someone to give more details and I have pictures. The police say that keys are often left in vehicles at these “unmanned” lots. To me that is asking for theft. Thanks.

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  • Name: Metro Towing
  • Country: United States
  • State: California
  • City: Los Angeles
  • Address: 1720 Workman St
  • Phone: (323) 661-0602
  • Website:

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