I called Customer relations and spoke with Paula who said she would look into it and call me back. She called back stating that I can take it to Best Buy because they heard that they still can get parts for Sony Product. She also stated that they may be able to order a part from Hong Kong, but I should go to Best Buy. I told her I did not buy my laptop from Best Buy for $720. I am single parent and my daughter is in college and needs her laptop. I can not afford to just throw away $720. It wasn’t like I paid $200 for it . I expected quality when I am coming out of pocket on $720.I just want a refund of my money so that I can purchases a new laptop for my daughter. I do not want a piece of junk that will continue to have problems. I offered to take an exchange but Paula said that was unlikely, sorry. SO, I just want my money back!!! I would like Micro Center to refund my money for the defective laptop they sold me!!!
2340 Pleasant Hill Road Duluth, Georgia USA