I stayed at this hotel, in room 309 from August 5 – 6. I booked the hotel through my travel agency and verified my reservation as I was driving to Augusta from Maryland. I checked in at 11:30pm and checked out at 12:40pm the following day. | Apparently, when I checked in I was charged $120.00 for a entirely new reservation. When I checked out I was charged a bogus $250.00 smoking fee. A total of $370.00 was stolen off of my credit card with no intentions of returning my money to me. Someone from the hotel cleaning staff accused me of smoking marijuana in my room, stating that they found burnt marijuana cigarettes, papers and residue. This is a bold-faced lie and an attempted defamation of my character. | I am a military service member with a Top-Secret security clearance. I wouldn’t dare jeopardize my career by being so careless and foolhardy. | Prior to check out, at 12:35pm there was a knock at my door by one of the hotel’s cleaning staff members. I left the room at 12:40pm and there was a congregation of hotel staff cleaning members standing in the hallway waiting for me to vacate the room so they could go in and do their job. One of those women who were on the third floor near room 309 at around 12:40pm lied to the hotel front desk and said they found evidence of drug use in my room. Where that evidence is, I do not know! | The hotel relied solely on the word of mouth statement made by a member(s) of the cleaning staff and determined their claim to be true. Although drugs were claimed to be found in the room there were no police involved in this incident nor was I contacted and notified of this discovery. I only found out when I looked at my credit card statement and called the hotel to find out what was going on. | The hotel staff, finance department, manager and corporate office have all been contacted regarding this matter. The finance department never returned my call on Wednesday afternoon as I was promised, and the manager, Phillip Elton was very rude and uncooperative in listening to this concern. I even had my travel agency contact him and they stated how rude and angry he was over the phone and refused to discuss anything with them.This matter now sits with the District Office and we will see how that turns out. | I fully intend to forward this written statement to legal council to see about filing a defamation lawsuit against either this local hotel or their parent company, Marriott International. To drive over 1,000 miles to Augusta and back only to discover such an outlandish criminal claim made by someone on the hotel cleaning staff is extremely sad and disappointing. Not only has my money been taken from me but my name and image has potentially been tarnished. That I cannot stand for.
- Name: Residence Inn by Marriott Augusta
- Country: United States
- State: Georgia
- City: Augusta
- Address: 1116 Marks Church Rd
- Phone: 706-288-1900