I purchased the most expensive mattress from Simmons. This was nearly 10 years ago and for some reason about a year ago my back began to hurt. I am a busy person like everyone. I finally got around to calling Simmons and they sent an inspecter out to measure the indentations. The pictures the inspector took showed just under 2 inches of indentation on both side of the mattress. They have denyed my claim. I am furious that this company cannot replace this as I paid well over $3,000.00 for this mattress set. I have no intention of letting this go. I will fight to get them to replace it. I see many letters about Simmons with customers having the same issue.
17424 Simmons Street Georgia, Georgia USA