SWANKblue.com Review

I ordered a skirt and a pair of pants from this company. Each item was purchased in a size Large. When I received the order in the mail the pants they sent were a size X Small. I sent an email, direct message via instagram, and also used the contact us page on the website. After not getting any response, I filed a complaint with the BBB. I asked for the item to be sent to me in the correct size that I actually ordered. The company had another complaint from a customer whom they sent a larger size after the size she ordered did not fit. I thought they would at least send me the correct size being that they made the mistake. I even said that I would accept a medium if large was not available. | Instead of sending the item I ordered, the money was refunded to my PayPal. The owner refunded the money knowing that I purchased during a sale and the item was back to regular price at this point. After sending another email asking for someone to contact me about my order, I received

I ordered a skirt and a pair of pants from this company. Each item was purchased in a size Large. When I received the order in the mail the pants they sent were a size X Small. I sent an email, direct message via instagram, and also used the contact us page on the website. After not getting any response, I filed a complaint with the BBB. I asked for the item to be sent to me in the correct size that I actually ordered. The company had another complaint from a customer whom they sent a larger size after the size she ordered did not fit. I thought they would at least send me the correct size being that they made the mistake. I even said that I would accept a medium if large was not available. | Instead of sending the item I ordered, the money was refunded to my PayPal. The owner refunded the money knowing that I purchased during a sale and the item was back to regular price at this point. After sending another email asking for someone to contact me about my order, I received a snide response stating that the situation was corrected the day I notified BBB and ripoff.com(I had never heard of this site, thank you). The situation was not rectified that day and I had not filed a report here. You operate a business and choose wear blue hair with a midnight complexion perpetuating the “ghetto hoodrat” stereotype. We have to stop pleading with people to support minority business if this is the type of customer service you will provde.

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  • Name: SWANKblue.com
  • Country: United States
  • State: California
  • City: Los Angeles
  • Address: 6767 W. Sunset Blvd. Suite 295
  • Phone:
  • Website: swankblue.com/

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