TCI Long Distance Review

Previously I have only had one problem with this company when they lost a payment which they had extracked from my checking account and absolutely refused to search for it. All they would say is send us proof so I did twice in the form of bank statement clearly showing it had been paid. It was less than $20 so I ignored it solely because I was paying around $.04 per minute for long distance. | I June I realized that they had raiesed my rate to $ .175 per minute in January. No explanation was given nor did they contact me at anytime. I sent two emails using their contact form on their website over a period of two weeks. Finally I called and explained what my problem was. The agent was rude and argry that I had disturbed him and demanded to know which phone numbers had been raised to that rate in my last invoice. I explained all of the calls had changed and that I was not just calling about the June invoice but all invoices back to January and that I wanted a credit for the err

Previously I have only had one problem with this company when they lost a payment which they had extracked from my checking account and absolutely refused to search for it. All they would say is send us proof so I did twice in the form of bank statement clearly showing it had been paid. It was less than $20 so I ignored it solely because I was paying around $.04 per minute for long distance. | I June I realized that they had raiesed my rate to $ .175 per minute in January. No explanation was given nor did they contact me at anytime. I sent two emails using their contact form on their website over a period of two weeks. Finally I called and explained what my problem was. The agent was rude and argry that I had disturbed him and demanded to know which phone numbers had been raised to that rate in my last invoice. I explained all of the calls had changed and that I was not just calling about the June invoice but all invoices back to January and that I wanted a credit for the error. | His reaction was simple — he hung up immediately after shouting he would look into it. | On July 10th I changed carriers, however today I received my July bill from TCI with the same over charge for calls befor July 10th and no credits. | Obviously when I had the first lost payment problem, I should have taken the hint!

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  • Name: TCI Long Distance
  • Country: United States
  • State: California
  • City: Long Beach
  • Address: 3777 Long Beach Blvd, Suite 400
  • Phone: (888) – 577 – 7266
  • Website: www.tcild.com/

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