Toms Complaint

Absolutely shocking customer service. The straps on a pair of sandals I bought started ripping after I had worn the shoes three times. I asked for a refund. The company agreed that there was a design fault. Instead of giving me the refund I asked to they sent a second pair of sandals out to me. I had to organise for them to be returned. I asked for a refund again. They gave me store credit. I asked for a refund again. Finally, they organised to pay for a refund and assured it would be there in 3-4 working days. It has been 15 working days. When I contacted them they told me to go to my bank and query with the bank why the refund had not come through. I cannot believe the amount of trouble they are making for me to get a refund on a faulty product. This is completely unacceptable. Absolutely shocking disregard for their customers. I am never buying anything from them again and will strongly advise my friends to do the same.

This review (Toms Complaint) was originally published at Skept

Absolutely shocking customer service. The straps on a pair of sandals I bought started ripping after I had worn the shoes three times. I asked for a refund. The company agreed that there was a design fault. Instead of giving me the refund I asked to they sent a second pair of sandals out to me. I had to organise for them to be returned. I asked for a refund again. They gave me store credit. I asked for a refund again. Finally, they organised to pay for a refund and assured it would be there in 3-4 working days. It has been 15 working days. When I contacted them they told me to go to my bank and query with the bank why the refund had not come through. I cannot believe the amount of trouble they are making for me to get a refund on a faulty product. This is completely unacceptable. Absolutely shocking disregard for their customers. I am never buying anything from them again and will strongly advise my friends to do the same.

This review (Toms Complaint) was originally published at Skeptic Files.

To read the full review, go to –
www.skepticfiles.org/scam/toms-complaint/

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