www.joowel.com Sacramento California Review

On Feb 4th We placed an order on joowel.com for some Pandora charms. The site stated that 7-10 day processing time was needed for the order to be filled. On Feb19th we sent a message requesting order status. We did not receive a reply until Feb 21st. which stated “It usually takes 7-10 business days for us to process each order

which is also advised on our site. Thank you for your business. Your order is going to dispatch from our facility very soon.”” Even though it had already been 15 days

we decided to be pateint because a shipping label was created on the 21st. We then tracked the tracking number and saw that the package was never shipped. We then sent the following message on Feb 27th. “”This is the most terrible service I have ever experienced. This order was placed on Feb 4th. This should have allowed plenty of time for processing and shipping in order for the items to arrive as

On Feb 4th We placed an order on joowel.com for some Pandora charms. The site stated that 7-10 day processing time was needed for the order to be filled. On Feb19th we sent a message requesting order status. We did not receive a reply until Feb 21st. which stated “It usually takes 7-10 business days for us to process each order

which is also advised on our site. Thank you for your business. Your order is going to dispatch from our facility very soon.”” Even though it had already been 15 days

we decided to be pateint because a shipping label was created on the 21st. We then tracked the tracking number and saw that the package was never shipped. We then sent the following message on Feb 27th. “”This is the most terrible service I have ever experienced. This order was placed on Feb 4th. This should have allowed plenty of time for processing and shipping in order for the items to arrive as a gift for Valentines day.When I inquired about the order I received a rude template in response that did not actually apply to my order.Then I get a shipment notification that a label was created on the 21st. According to tracking the order STILL has not shipped and it has been 23 days! At this point here is what I expect for you to make this right. The order will be packed and shipped overnight TODAY for delivery tomorrow. I also expect a refund for the shipping fees paid. Otherwise I will be forced to leave feedback reflecting my experience on the appropriate venues. You have 5 hours to respond.”” on the 27th received this response “”Your order was collected today

you should receive very soon. NO.791088 is out of stock

do you want a refund of this safety chain or a refund? It should come in our next replenish shipment early next week. And I am sorry about that

Add comment