ZALES JEWELRY– KANEOHE WINDWARD MALL– OAHU, HAWAII KANEOHE Hawaii Review

I JUST PURCHASED A $10,000 LOOSE DIAMOND AND ANNIVERSARY BAND SET ON CHRISTMAS EVE 2006… I HAVE READ ALL PAPERWORK AND DOCUMENTATION STATING 30 DAY REFUND FOR ANY REASON… THERE ARE NO STIPULATIONS AS FAR AS THAT NOT BEING POSSIBLE IF I HAD A TRADE IN OR IF I HAD A SPECIAL ORDER, WHICH IN MY CASE I DID TRADE IN MY OLD RING, AND THEY DID KIND OF SPECIAL ORDER IT… nSO TODAY, LESS THAN 2 WEEKS AFTER I BOUGHT IT AND STILL CONSIDERED TO BE IN THE 30 DAY REFUND FOR ANY REASON OBVIOUSLY… I CALLED THE STORE AND WAS INFORMED THE MANAGER WAS OFF UNTIL MONDAY, SO I HAD SPOKEN WITH A SALESPERSON WHO HAS WORKED THERE FOR AWHILE AND KNOWS EXACTLY WHO I AM AND REMEMBERS ME FROM HER SALE OF A MOVADO WATCH THAT I JUST BOUGHT A MONTH AGO FROM HER… nWELL TO MAKE A LONG STORY SHORT, SHE TOLD ME THAT THE 30 DAY REFUND DOES NOT APPLY TO JEWELRY THAT HAD A TRADE IN OR IF IT WAS A SPECIAL ORDER… SHE CLAIMED THAT WAS THEIR POLICY AND THAT ONCE THE TRADE IN IS SENT TO THE M

I JUST PURCHASED A $10,000 LOOSE DIAMOND AND ANNIVERSARY BAND SET ON CHRISTMAS EVE 2006… I HAVE READ ALL PAPERWORK AND DOCUMENTATION STATING 30 DAY REFUND FOR ANY REASON… THERE ARE NO STIPULATIONS AS FAR AS THAT NOT BEING POSSIBLE IF I HAD A TRADE IN OR IF I HAD A SPECIAL ORDER, WHICH IN MY CASE I DID TRADE IN MY OLD RING, AND THEY DID KIND OF SPECIAL ORDER IT… nSO TODAY, LESS THAN 2 WEEKS AFTER I BOUGHT IT AND STILL CONSIDERED TO BE IN THE 30 DAY REFUND FOR ANY REASON OBVIOUSLY… I CALLED THE STORE AND WAS INFORMED THE MANAGER WAS OFF UNTIL MONDAY, SO I HAD SPOKEN WITH A SALESPERSON WHO HAS WORKED THERE FOR AWHILE AND KNOWS EXACTLY WHO I AM AND REMEMBERS ME FROM HER SALE OF A MOVADO WATCH THAT I JUST BOUGHT A MONTH AGO FROM HER… nWELL TO MAKE A LONG STORY SHORT, SHE TOLD ME THAT THE 30 DAY REFUND DOES NOT APPLY TO JEWELRY THAT HAD A TRADE IN OR IF IT WAS A SPECIAL ORDER… SHE CLAIMED THAT WAS THEIR POLICY AND THAT ONCE THE TRADE IN IS SENT TO THE MAINLAND THERE IS NOTHING THEY CAN DO ABOUT IT… I THINK THIS IS A CROCK OF s**t AND I INFORMED HER THAT I THOUROGHLY READ ALL RECEIPTS AND THE LIFETIME DIAMOND COMMITMENT WARRANTY PACKET AND IT JUST SAYS THAT…. nWITHIN 30 DAYS OF PURCHASE, YOU MAY RETURN YOUR ZALES DIAMOND FOR ANY REASON. nI WAS NEVER INFORMED OF SUCH A POLICY NOR DID I SIGN ANY KIND OF PAPERWORK REGARDING THIS INFORMATION… DOES IT ANYWHERE SAY THAT IT DOESNT APPLY TO SPECIAL ORDERS OR IF YOU TRADED IN SOME OTHER TYPE OF JEWELRY? I AM CURRENTLY AWAITING A PHONE CALL FROM THE MANAGER OF THE STORE AND WILL TRY AND CONTACT THE CORPORATE OFFICE REGARDING THIS! nShaunanKANEOHE, HawaiiU.S.A.

WINDWARD MALL: 45-056 KAM HWY KANEOHE, Hawaii U.S.A.

808-2478787

Jewelry Stores

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