Regions Bank Review

2.3/5 - (3 votes)

This is an archive of a consumer complaint published against Regions Bank at DirtyScam.com-

 

Business Details –

  • Name: Regions Bank
  • Address: 5th Avenue North
  • City: Birmingham
  • State: AL
  • Phone: (800) 734-4667
  • Website: http://regions.com
  • Reported Loss: 2500 $
  • Severity of Scam: Extremely High

 

Original Complaint against Regions Bank published at DirtyScam.com says, verbatim –

 

I think I will be changing banks. The service has not been that great, but after the following incident, I am seriously thinking about closing my account and no longer doing business with these people.I was just at my bank in the drive-through service in Columbia, Missouri with my dogs and a young man waited on me, telling me that what I needed required coming into the bank. I told him I couldn’t do that at the time because I had my dogs with me. He asked me if they were service dogs. I said no, one is a demonstration service dog and the other, a therapy dog.He said, “Well technically…” I could bring them both into the bank with me! I told him neither one is a service dog, and he replied by telling me that the bank employees had just watched a video and they had no choice but to allow “therapy dogs”, “companion dogs”, “psychological dogs” and others inside the bank.He said the bank has chosen to error on the side of caution. In other words, they choose ignorance over being well-educated and informed. (Anyone who has a genuine service or assistance dog knows what kind of dog they have.)I tried to tell him he was incorrect and I would be willing to come do an inservice training for the bank at no charge to clarify this information and he totally blew me off, laughed and said it wasn’t necessary. He said, “I’m just trying to figure out a way you can bring your dogs into the bank.” (No lie)When I got home I called the corporate office of Regions Bank to speak with the corporate compliance officer and couldn’t get past the gatekeeper. She put me on hold to talk to her manager about my concern. Her manager told her to tell me they have their own training program and did not need this information, and that there was no one they could transfer me to to discuss my concerns!I am appalled that this business refused FREE information from a reputable source with the genuine intention of helping them comply with the law. I have been advocating for people with genuine service dogs for about 6 years now and providing countless hours of education in order to help the public become more aware to combat the ever burgeoning problem of fraud and abuse.Cindy Ludwig, M.A., R.N., KPA-CTP, CPDT-KA Owner, Canine Connection LLC Columbia, MissouriI think I will be changing banks. The service has not been that great, but after the following incident, I am seriously thinking about closing my account and no longer doing business with these people.I was just at my bank in the drive-through service in Columbia, Missouri with my dogs and a young man waited on me, telling me that what I needed required coming into the bank. I told him I couldn’t do that at the time because I had my dogs with me. He asked me if they were service dogs. I said no, one is a demonstration service dog and the other, a therapy dog.He said, “Well technically…” I could bring them both into the bank with me! I told him neither one is a service dog, and he replied by telling me that the bank employees had just watched a video and they had no choice but to allow “therapy dogs”, “companion dogs”, “psychological dogs” and others inside the bank.He said the bank has chosen to error on the side of caution. In other words, they choose ignorance over being well-educated and informed. (Anyone who has a genuine service or assistance dog knows what kind of dog they have.)I tried to tell him he was incorrect and I would be willing to come do an inservice training for the bank at no charge to clarify this information and he totally blew me off, laughed and said it wasn’t necessary. He said, “I’m just trying to figure out a way you can bring your dogs into the bank.” (No lie)When I got home I called the corporate office of Regions Bank to speak with the corporate compliance officer and couldn’t get past the gatekeeper. She put me on hold to talk to her manager about my concern. Her manager told her to tell me they have their own training program and did not need this information, and that there was no one they could transfer me to to discuss my concerns!I am appalled that this business refused FREE information from a reputable source with the genuine intention of helping them comply with the law. I have been advocating for people with genuine service dogs for about 6 years now and providing countless hours of education in order to help the public become more aware to combat the ever burgeoning problem of fraud and abuse.Cindy Ludwig, M.A., R.N., KPA-CTP, CPDT-KA Owner, Canine Connection LLC Columbia, Missouri

 

Regions Bank

Visit the external source link

Leave a Reply

Your email address will not be published.