Serra Mazda Review

2.3/5 - (3 votes)

This is an archive of a consumer complaint published against Serra Mazda at


Business Details –

  • Name: Serra Mazda
  • Address: Gadsden Highway
  • City: Birmingham
  • State: AL
  • Phone: (205) 655-7301
  • Website:
  • Reported Loss: 895 $
  • Severity of Scam: Extremely High


Original Complaint against Serra Mazda published at says, verbatim –


So I was online looking to purchase a car and I came across a car at Serra Mazda. Excellent price. I go ahead and call the dealer to see if they can send me a few pictures since the advert online didnt have any.I get to talking with the sales guy Peter. He tells me he will get me those pictures asap.Another thing to note is im an out of state buyer so going in just to look at the car isnt an option.I was 4-5 hours and nothing. I call to make sure I gave him my number correctly. I leave a message with the operator.I wait a few more hours and nothing.The next morning comes around and I get a message from Peter stating that the car is at the shop getting work done so pictures will be delayed some.No big deal. I ask Peter if the car has certain options i require.He tells me that it does so I tell him id like to get the ball rolling on purchasing the car ie negotiate a price and give him my deposit.The price on their site was $7,772 with an “enter your email for the best price” option. So i throw out an offer of $7000.Peter comes back with a counter offer of $9,800. I was taken aback !Apparently they raised the price on the car within 12 hours of me contacting them. This seems like a very shady practice.Now I’m waiting for the sales manager to get back to me.Update: Helen a sales manager called me to tell me that there was some miscommunication.The new real price is $8,900 because they add a $1,500 tire rotation and oil changes.That’s where we are at people. A $1,500 hidden fee.She tried “working with me” by selling me the car at $8,900.No thanks


Serra Mazda

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