This is an archive of a consumer complaint published against TaxHelp at DirtyScam.com-
Business Details –
- Name: TaxHelp
- Address: Meadowood Drive
- City: Austin
- State: TX
- Phone: (512) 231-0252
- Website: http://taxhelp.net
- Reported Loss: 3277 $
- Severity of Scam: High
Original Complaint against TaxHelp published at DirtyScam.com says, verbatim –
There are no words no words for how livid I have been at this entire process.We contacted Fritz in early March to do our taxes, this is the first year we havent used turbo tax.We met with him, gave him all of our documents, and were told it would probably take him about an hour ($175 or so).A few days later he asks if we mind if he files an extension because hes so busy he probably cant get to it until after April 15th.Um thats weird. Its March. And an hour. Is this going to impact us? I dont like this, but ooook.Youre the professional. To make things weirder he sends us an allegedly totally accurate pre-submission document with the amount we owe the IRS.He tells us we need to pay this amount and hell file later. This also seems weird.If youve gone through all the effort to get some official documents with a “final amount owed, why dont you just file the taxes? Whatever, we pay. We wait.Around May 1 we havent heard anything. I email Fritz to see the status.Everything is fine, havent gotten around to it, we have until October to file. No worries.Skip to end of May. He emails my husband (despite the fact I have been the one communicating this whole time) and tells him he LOST all of our info and documents and that was the REAL delay. But oh its totally cool, he found them and re-did the return.Except he had no idea what he did the first time, and somehow we now owe another $400. But hes not sure why.Even though the first quote was “accurate. Just pay it. We email, we call, trying to get an explanation as to what was wrong.Can we get a breakdown? Can you explain what this document is? We get 1 word responses that dont clarify a damn thing.Im so mad I cant even talk to the guy anymore and make my husband do it before I lose my mind. He fares no better than I do, but hes less prone to outbursts of rage.Eventually we give up and pay the additional $400 and send him our signatures to file.Do we get any sort of documentation saying our taxes have been filed? Do we get any sort of electronic copy? Do we get a “hey I filed your taxes email? Hell no.We get a bill for $350. With no explanation, no breakdown. No “I had to spend an extra hour or two working on this because Just pay me $350 after I MADE YOUR TAX LIFE HELL FOR THREE MONTHS AND NEVER PROVIDED ONE SOLID ANSWER YOU ASKED FOR.I wouldnt even refer Fritz to my worst enemy. I will never use an accountant as long as I live. Disaster.
