The Hartford Insurance Review

2.3/5 - (3 votes)

This is an archive of a consumer complaint published against The Hartford Insurance at


Business Details –

  • Name: The Hartford Insurance
  • Address: Capitol Avenue
  • City: Hartford
  • State: CT
  • Phone: 1-800-423-6789
  • Website:
  • Reported Loss: 518 $
  • Severity of Scam: High


Original Complaint against The Hartford Insurance published at says, verbatim –


In September, while I was working with my vehicle, model 2006 Chevrolet Crew cab, I wanted to move it a little back. There was a Leer Shell which was on the back of the vehicle. Accidentally, the glass was left covered which caught on the strap and the glass shattered after twisting. I got worried and called my agent from Hartford to know if that was covered under comprehensive claim.I made the call and informed the agent the entire situation. The guy was polite and understood the matter. He suggested that the claim was purely comprehensive, and I did not need to worry about the surge in my insurance payment. I was convinced. As a matter of fact, I tried to consult the manager of the company and he had the same thing to say.I was skeptical of the case. But, as they suggested, and being their customer for 5 years without a claim, I was entitled to that claim. So, I got that fixed and raised a claim of $372. Of this, I was paid $82. It was too less but considering that the comprehensive claim did not provide 100% coverage, I accepted it without any questions.The problem started when I compared the policy quotes of other companies and wanted to switch to a different provider. When I spoke with the agent of a different company, he informed that my rates would not be same as I had gone once for the accident claim with my existing company.After few thoughts, I recalled the time when the claim was made. I informed that the claim should be a comprehensive, but he asked me to check with Hartford insurance, which I did. I was shocked to hear that the claim was made as an accident claim and no one from the company bothered to inform me about it. I even requested them to look into the matter and change it to the correct claim. But, they denied doing so.I called the customer care support and a lot of other departments and was shuffled from one station to another, for nothing. They took my money and got me into a mess that was irreversible. I confirmed with various companies, but all asked to consult my existing insurance company which was not at all planning to help me.So, I paid $500 more for 6 months, as the insurance was filed under accident claim. I talked to other companies regarding the same. They affirmed that the claim was clearly a comprehensive claim and was never supposed to be under accident claim. But, the problem was already created and was a mistake or a clear planning of Hartford Insurance.I would suggest checking regularly with the company about your policy status, if you are already a customer and to move on with another one, as soon as the time permits. Or, you will be caught up in similar mess.


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