Water and Power Community Credit Union Review

2.3/5 - (3 votes)

This is an archive of a consumer complaint published against Water and Power Community Credit Union at DirtyScam.com-

 

Business Details –

  • Name: Water and Power Community Credit Union
  • Address: Sunset Boulevard
  • City: Los Angeles
  • State: CA
  • Phone: (800) 300-9728
  • Website: https://wpccu.org
  • Reported Loss: 3696 $
  • Severity of Scam: Medium

 

Original Complaint against Water and Power Community Credit Union published at DirtyScam.com says, verbatim –

 

I really dislike giving bad reviews but the Water and Power Community Credit Union truly deserves one.I needed copies of banking paperwork and was told by the call center representative that I could either go to a branch or fax the request.I was in San Francisco, so faxing was my only option.Here is where trouble started: the people at the call center have no information.They do not know the fax number in which I was to fax the request, nor did they know a phone number/anyway to contact the branch to get that information.I called during business hours at least 6 times. Not one person could give me any information.And of the 6 call center representatives, only 1 person actually seemed to care about not being able to help.One woman actually said “well, what do you want me to do? I don’t have the information”. What customer service.I am most likely going to bank somewhere else in the near future, and I strongly suggest staying away from WPCU.One good incident: I went into the Sun Valley Branch, and Jeanette Cabrera listened to me and was actually able to help me, she was apologetic for what I had been through and had a nice disposition.

 

Water and Power Community Credit Union

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