WSFS Bank Review

2.3/5 - (3 votes)

This is an archive of a consumer complaint published against WSFS Bank at


Business Details –

  • Name: WSFS Bank
  • Address: Foulk Road
  • City: Wilmington
  • State: DE
  • Phone: (302) 529-9300
  • Website:
  • Reported Loss: 2322 $
  • Severity of Scam: High


Original Complaint against WSFS Bank published at says, verbatim –


The company I did a home equity loan with sold it to WSFS Bank.I could not get my online account set up until I called them directly, and while on the phone with them had to give them an additional phone number so they could call me with a “security code” to confirm the account.Thought the hassle was over after that – NO. Got into my account, tried to set up bill pay (because mind you, all I have received at this point is that I have to make my monthly payment, no invoice or coupons have been received).I get an error message that it’s an account that can’t be paid online! So I call once more, and am told I can’t make online payments with them, I have to go to my own bank and have them do it.WHAT?!?! I told the lady, my mortgage company lets me pay online, my credit cards let me pay online, but you won’t? That makes no sense.So now I guess someone in IT or online whatever is supposed to call me to see what they can do.I guess they don’t want my money very bad. Or, their banking system is stuck in the 1990s.



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